Frequently Asked Questions

Yes! These are our primary direct-to-consumer channels. Our ShipHero WMS integrates seamlessly with all three platforms for real-time order sync and inventory management.

Absolutely. We offer both pre-kitting for predictable bundles and pick-to-bundle options at fulfillment time, customizing our approach based on your operational needs and tradeoffs.

Through proactive capacity management, dependable carrier partnerships, and inventory accuracy. Tracking details are dispatched promptly with realistic cutoff times to set proper expectations.

Returns are quoted per inspected unit, and we prioritize restoration of merchandise to saleable condition. Custom pricing applies based on the complexity of your returns process.

No strict monthly minimums on order volume. We support brands from under 200 to 10,000+ monthly orders. There is a minimum monthly billing threshold of $250.

Yes. ShipHero WMS provides 150+ integrations across marketplaces, e-commerce platforms, and shipping carriers including Shopify, Amazon, and many more.

Yes. We prepare orders for your Amazon accounts including labeling, bundling, and packaging to meet FBA compliance standards. We also ship FBM orders directly.

We have fulfillment facilities in the United States, including our primary location at 600 Riverwalk Parkway, Tonawanda, NY 14150.

We offer bin, shelf, and pallet storage configurations to match your inventory needs, with flexible scaling as your business grows.

No, we offer unlimited SKU storage. However, higher SKU varieties may increase operational costs and account management needs.

No monthly subscription. We operate on a pay-as-you-go model with a $250/month minimum billing threshold.

Simply contact us via email, phone, or WhatsApp and our warehouse manager will coordinate the receiving process and fulfillment services.

Approximately 48 hours. This includes documentation creation, WMS integration setup, and scheduling an orientation call to get you up and running quickly.